FAQ Page
Frequently Asked Questions (FAQ)
Welcome to the Copper Craze FAQ! Find answers to the most common questions about our copper bottles, shipping, orders, and more.
Product Questions
Q: Are your bottles made of pure copper?
A: Yes! Our bottles are made from 100% pure copper to provide authentic Ayurvedic health benefits.
Q: What are the benefits of drinking from a copper bottle?
A: Copper is believed to support digestion, improve skin health, boost immunity, and help detoxify the body. It’s a natural and stylish way to stay hydrated!
Q: Are your bottles coated or lined inside?
A: No. Our bottles are not lined with any plastic or chemicals — they are pure copper inside and out.
Q: How do I clean my copper bottle?
A: Clean your bottle with a mixture of lemon juice and salt or use a copper cleaning solution. Rinse well and dry with a soft cloth.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your location.
Q: How long does shipping take?
USA: 10–15 business days
International: 10–21 business days (varies by country)
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link so you can follow your package in real-time.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payments are securely processed in USD.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, email us immediately at hello@coppercraze.com. Once shipped, we’re unable to make changes.
Q: My payment was declined. What should I do?
A: Double-check your billing info, try another card, or contact your bank. You can also try using PayPal or another method.
Returns & Refunds
Q: Do you accept returns?
A: Yes. We offer returns within 14 days of delivery. Items must be unused and in original condition.
Q: How do I request a return?
A: Email us at hello@coppercraze.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I get my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your returned item.
Still Need Help?
We’re here for you!
Email: hello@coppercraze.com
We typically respond within 24 hours (Mon–Fri).